Reviews for Rakuten: Get Cash Back For Shopping
Rakuten: Get Cash Back For Shopping by Rakuten
Review by PoopSmeller
Rated 1 out of 5
by PoopSmeller, 3 years agoComplete garbage extension and service. Unlike other services that do the same exact thing, Rakuten requires you to leave your PC completely vulnerable to ad tracking software with their ridiculous anti-adblock requirements. If you don't care about your privacy and getting your data collected by big tech, go ahead and get this addon. Otherwise, look somewhere else
Developer response
posted 3 years agoWe take our Members' privacy very seriously. Our Privacy Policy does a good job of explaining how we use your information ( Rakuten.com/help/article/privacy-policy-360002101688 ). The permissions set by our extension allow it to track your eligible purchases for Cash Back. Our Members may also use our services without adding our Cash Back Button extension. It is just one of the many ways we offer to our Members to make our services work for them. They may shop through our website (Rakuten.com) or through our mobile app (available on Android phones, iPhones, and iPads) as well.
Most ad or traffic blocking extensions can be updated to create an exception for Rakuten, while staying active elsewhere. Typically, this can be fixed by visiting our website (Rakuten.com), opening the menu for the ad blocking extension, and updating the setting to allow the extension to trust our website. This should allow our Cash Back Button to work from any of our partnered merchant websites without issue. For more help, please reach out to us at socialhelp@rakuten.com.
Most ad or traffic blocking extensions can be updated to create an exception for Rakuten, while staying active elsewhere. Typically, this can be fixed by visiting our website (Rakuten.com), opening the menu for the ad blocking extension, and updating the setting to allow the extension to trust our website. This should allow our Cash Back Button to work from any of our partnered merchant websites without issue. For more help, please reach out to us at socialhelp@rakuten.com.
904 reviews
- Rated 1 out of 5by Firefox user 18488372, 11 days agoInstalled and two out of two purchases did not track. Simply doesn't work. Contacted Rakuten and received the generic "we will reach out" response. Hard to believe there is something worse than their normal tracking. So not only is this add on extremely intrusive with pop ups it doesn't work.
Reply to developer response: How exactly will you "review this" other than to say we'll reach out to the merchant and if they didn't track it then it is the users fault? Fact is there are better cash back sites that actually have relationships with merchants rather than Rakuten's "oh well, it's your fault" response.Developer response
posted 11 days agoWe are happy to review this for you. Please email our team at socialhelp@rakuten.com. - Rated 1 out of 5by Firefox user 19585460, 2 months agoIt doesn't work on Firefox. I can only use Chrome
Developer response
posted 2 months agoYou can get our extension back up and running by uninstalling it from your copy of Firefox (if installed). Then, you can download our Rakuten Browser Extension from our website, Rakuten.com, or through Firefox Browser Add-Ons page. If you have any more questions or encounter any more issues, don’t hesitate to reach out to us at socialhelp@rakuten.com - Rated 5 out of 5by Arib, 3 months ago
- Rated 5 out of 5by Firefox user 19006624, 8 months ago
- Rated 5 out of 5by Ann, 8 months ago
- Rated 1 out of 5by Firefox user 19026091, 8 months agoThis used to be awesome. For the past year after I click on the cash back icon and confirm, NOTHING. I've literally lost hundreds of dollars since this app doesn't work. I've been promised money back, I click on what needs to be done, it's confirmed and NOTHING. It's a scam.
Developer response
posted 8 months agoIf you see you are making Shopping Trips and our extension is activating, then it may be some internet traffic filtering service or VPN is active or an issue with the merchant recognizing the order as eligible for Cash Back through us. This may be why your eligible orders aren't reporting. Please reach out to our team at socialhelp@rakuten.com so we can dig into this for you. - Rated 5 out of 5by Firefox user 16761587, 8 months ago
- Rated 5 out of 5by mbgoss, 8 months ago
- Rated 5 out of 5by Kevin, 8 months ago
- Rated 1 out of 5by Firefox user 16471973, 9 months agoIt said 20%. I used this as opposed to a promo with another website for vitamins. I got zilch. Nothing whatsoever after it popped up showing me 20%. Completed order.
Developer response
posted 9 months agoOh no! We always want our Members to receive the Cash Back from their eligible purchases! Please reach out to our team at socialhelp@rakuten.com so we can help you out. - Rated 5 out of 5by Firefox user 17377984, 9 months ago
- Rated 5 out of 5by carrie, 9 months ago
- Rated 5 out of 5by Firefox user 18971339, 9 months ago
Developer response
posted 9 months agoIt sounds like our extension might not be pinned to the toolbar. Click the "puzzle piece" icon, then click "Pin to toolbar", to get our extension pinned back to your browser.- Rated 4 out of 5by Firefox user 17059814, 10 months ago
- Rated 5 out of 5by KBlack69Z, 10 months ago
- Rated 5 out of 5by Firefox user 15687146, 10 months ago
- Rated 5 out of 5by Firefox user 18903820, 10 months ago
- Rated 1 out of 5by Firefox user 18849742, 10 months ago
- Rated 5 out of 5by Firefox user 18896728, 10 months ago
- Rated 4 out of 5by Firefox user 18175085, 10 months ago
- Rated 5 out of 5by Firefox user 18859324, a year ago
- Rated 5 out of 5by Firefox user 18872538, a year ago
- Rated 5 out of 5by Firefox user 18868426, a year ago