Reviews for Proton Pass
Proton Pass by Proton
Review by osmnys
Rated 2 out of 5
by osmnys, 2 years ago"When it works, it really works. When it doesn't work, it really doesn't work."
In my end, this add-on wasn't even remotely nice to use, it does everything what it says, and it does it beautifully. But because of one critical, persistent issue, troubleshooting this add-on was a literal saga filled with confusion and torment.
The issue is that it sometimes kicks me out of my session and just refuses to sign me back in and turns into a loop where I input my email address and password over and over again only to end up with an error every single time. I used different forks of Firefox and it still did the same thing, re-installing the add-on or using different Firefox profiles didn't fixed anything, forcing me to use the Web App or Windows program of Proton Pass. I don't know if it's because of my setup or the extension... Either way, this is not the normal behaviour you would expect from this add-on.
In my end, this add-on wasn't even remotely nice to use, it does everything what it says, and it does it beautifully. But because of one critical, persistent issue, troubleshooting this add-on was a literal saga filled with confusion and torment.
The issue is that it sometimes kicks me out of my session and just refuses to sign me back in and turns into a loop where I input my email address and password over and over again only to end up with an error every single time. I used different forks of Firefox and it still did the same thing, re-installing the add-on or using different Firefox profiles didn't fixed anything, forcing me to use the Web App or Windows program of Proton Pass. I don't know if it's because of my setup or the extension... Either way, this is not the normal behaviour you would expect from this add-on.
Developer response
posted 2 years agoWe're sorry to hear about the trouble! Could you let us know if you reported this to our support team? If you have, please share your ticket number with us here, so we can track your case and investigate. If you haven't submitted a report, you can do so at: https://proton.me/support/contact.
2,830 reviews
- Rated 5 out of 5by Firefox user 19699935, 7 hours ago
- Rated 5 out of 5by Luna, 8 hours ago
- Rated 5 out of 5by crawlerto, 9 hours ago
- Rated 5 out of 5by K S, 10 hours agoSo smooth and well done. I switched from bitwarden because I got proton unlimited, and its just a great experience
- Rated 5 out of 5by Troy, 10 hours ago
- Rated 5 out of 5by al, 17 hours ago
- Rated 5 out of 5by Firefox user 19720258, a day ago
- Rated 5 out of 5by Firefox user 14072985, 2 days ago
- Rated 5 out of 5by H345, 2 days ago
- Rated 5 out of 5by newton, 3 days ago
- Rated 5 out of 5by Firefox user 15208882, 4 days ago
- Rated 5 out of 5by Firefox user 19715717, 4 days ago
- Rated 5 out of 5by Firefox user 19715406, 4 days ago
- Rated 5 out of 5by Adam, 4 days ago
- Rated 5 out of 5by void, 4 days ago
- Rated 5 out of 5by LPagote, 4 days agoI'm really happy with proton overall. I'd suggest few minor tweaks more a QOL rather than a necessity. It works perfectly as it is.
- Rated 5 out of 5by Firefox user 18870418, 4 days ago
- Rated 5 out of 5by vuz3y, 5 days agovery easy to use and setup. Especially handy to have multiple vaults to separate work-stuff from private-stuff.
- Rated 5 out of 5by Arnold, 5 days ago
- Rated 1 out of 5by Firefox user 14347746, 5 days agoPaid proton pass subscription constantly signs out on it's own even while I'm signed in to the same proton account for email in the adjacent tab, with or without paid proton VPN plus. Often will not fill log-ins on popular websites and at times clicking icon doesn't even show info for copy paste to sign in. Hasn't offered a way to use "email alias" for signing up on new web sites for months. All of this occurs with three different, up-to-date browsers with other extensions, ad-blocking and security disabled, on Two Very Different Windows Computers! I have uninstalled, cleared all browsing data, and reinstalled with no change. In short - a very frustrating, faulty password manager and a complete waste of money. Proton Developer - PLEASE don't bother with your standard "that doesn't sound right", "more information" and "Contact us" drivel. Fix it or don't; I'm moving back to a functional and reliable alternative provider.
Developer response
posted 5 days agoSorry to hear about your experience. We'd love to help and document your feedback so we can work on improving the autofill experience, but we would need you to flag the problematic services so we can report them to the development team. Please reach out to us at https://proton.me/support-contact and flag the services in question.