Reviews for Proton Pass
Proton Pass by Proton
Review by Blum
Rated 4 out of 5
by Blum, 5 months agoAfter a decade of using KeePass and Bitwarden, I switched to Proton Pass six months ago (used on Windows, macOS, Ubuntu and my smartphone). I'm not going back!
What I like:
- In my experience, autofill is much more consistent than other managers (with only a few rare exceptions).
- As a paid user, the "hide-my-email" alias feature is a game-changer, no need for "+ addressing", and the integration with Proton Monitor came handy a few times already.
- The vault is type-rich. I knew the usual (logins, notes, and bank cards, passwords). I though the "Other" category was just for "Misc" entries, but recently discovered it has a lot of dedicated templates (API creds, DB creds, server creds, license keys, SSH keys, Wi-Fi networks, bank account details, crypto wallets, driving licenses, medical info, memberships, passports, loyalty programs, and SSN). It is much more organized than using generic "secure notes" for everything. It feels like an actual wallet.
The only pain point:
- The passkey experience (I'm a big advocate and user of passkeys) but found the implementation to be inconsistent. While the team is helpful, I’ve found that troubleshooting these issues is quite a time-sink for a user. It often requires testing across different browsers, clearing existing keys, and starting with fresh profiles, on various browsers, just to isolate the cause. As much as I want to help improve the tool, the "investigation" process is too tedious so I stopped after a few tickets. I'm hopeful this stabilizes soon so it can be as seamless and great as the rest of the app.
Overall, the extension is great, I definitely recommend it!
What I like:
- In my experience, autofill is much more consistent than other managers (with only a few rare exceptions).
- As a paid user, the "hide-my-email" alias feature is a game-changer, no need for "+ addressing", and the integration with Proton Monitor came handy a few times already.
- The vault is type-rich. I knew the usual (logins, notes, and bank cards, passwords). I though the "Other" category was just for "Misc" entries, but recently discovered it has a lot of dedicated templates (API creds, DB creds, server creds, license keys, SSH keys, Wi-Fi networks, bank account details, crypto wallets, driving licenses, medical info, memberships, passports, loyalty programs, and SSN). It is much more organized than using generic "secure notes" for everything. It feels like an actual wallet.
The only pain point:
- The passkey experience (I'm a big advocate and user of passkeys) but found the implementation to be inconsistent. While the team is helpful, I’ve found that troubleshooting these issues is quite a time-sink for a user. It often requires testing across different browsers, clearing existing keys, and starting with fresh profiles, on various browsers, just to isolate the cause. As much as I want to help improve the tool, the "investigation" process is too tedious so I stopped after a few tickets. I'm hopeful this stabilizes soon so it can be as seamless and great as the rest of the app.
Overall, the extension is great, I definitely recommend it!
Developer response
posted 5 months agoThank you for your support. We appreciate the detailed feedback. Rest assured, we're constantly working on improving our service in every way possible in order to provide the best user experience. Your input is of great importance to us, therefore feel free to reach back whenever you stumble upon any issues. We're always eager to help.
3,429 reviews
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- Rated 5 out of 5by User 365, 3 days agoGood feature set without subscription. Passkey (!) and passwort management cross-device - on mobile and PC. Aliases, categories - brilliant!
- Rated 5 out of 5by Firefox user 17449713, 3 days ago
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- Rated 3 out of 5by Davide, 4 days agoIt's okay, but also has a lot of issues:
- the extension does not support security keys
- the extension does not connect to the desktop app. So you have to use a short PIN and data is not available when you have no internet (example: login to your router when internet is offline.)
- the settings for the extension need to be re-configured on every new browser (or profile) you install. Again, and again, and again, you get the same stupid wizzard, because all prior configured settings were forgotten.)Developer response
posted 3 days agoThank you for the review. We have passed on your feedback to the team for future improvement. You can follow our blog (https://proton.me/blog) and socials for any news and updates. - Rated 4 out of 5by Vario, 4 days ago
- Rated 5 out of 5by meet_horizon, 5 days agoAwesome, the TOTP auto pop up, passkey setup, mobile integration are awesome. None of the features are paywall blocked as well. On unlimited, the hide-my-email has been a life-saving feature!!
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- Rated 5 out of 5by Firefox user 18461001, 6 days agoThis password manager from Proton is the easiest, most intuitive, user-friendly PM I've found. I've used several in the past, both paid and free. None compare with Proton. It's so user friendly that I'm even going to switch my husband over to it from LastPass (wink!).
- Rated 5 out of 5by divital riveter, 6 days ago
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- Rated 5 out of 5by HPSS, 6 days agoBy far the best password Manager I have found, faultless. Everything I need, fast and un-intrusive.